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RETURNS

We offer free exchange and returns. All you have to do is fill out this form and we will send you a shipping label to your email.

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FREQUENTLY ASKED QUESTIONS

What are hours of operation for Ursani customer service?

Daily Hours of Operation for Customer Service:
Monday-Friday 8:00am-5:00pm ET
Closed Saturday/Sunday.

How can I get in touch with Ursani customer service?

Contact customer service by calling 1 (910) 638-3526 or send us a message via our contact form or email us at info@ursani.com.

What forms of payment do you accept online?

We accept Visa, MasterCard, American Express and PayPal.

How can I get parts and accessories for my product?

Email us at info@ursani.com and we will help you out with any treadmill part that you need.

Do I have to pay sales tax on my order?

Only orders shipped to a California address will be charged sales tax.

What are the warranties on your products?

We offer a 6 year warranty for our Curve Runner treadmills. More info on the warranty can be found here.

What is your return policy?

Apparel: We have a free return policy. Returns just need to be initiated within 14 days of the delivery. Return form can be found here.

Treadmills: Returns may only be initiated within 30 days of purchase. Any returns must be approved prior to shipping a product back. All products must be in original packaging and in new condition, in the box it came in. If returned product is not in original packaging, new condition or in the original box , a 20% restocking charge will be deducted from the remaining balance to be credited. All refunds will be less shipping, freight and handling costs incurred both directions.

Can I place an order with different Billing and Shipping Addresses?

Yes, however, for orders that have different Billing and Shipping Addresses, further verification may be requested.

How much will my order cost to ship?

Shipping will be calculated at the time of checkout.

Do you ship to a P.O. Box?

No, we do not. We must have a physical address to deliver all shipments.

Are products available at the time I order?

If a product is out of stock a notice will be listed next to the item.

How do I know when my order has shipped?

After your order ships you will receive a confirmation e-mail that will contain a tracking number which you can click on to track your order.

How do I track my order?

After your order ships you will receive a confirmation e-mail that will contain a tracking number which you can click on to track your order.

How long will it take me to get my order?

If in stock, our orders go out within 1-4 business days. We try to fulfill the orders the same, or next day most of the time.

Do you ship outside of the United States?

We ship apparel anywhere in the world while shipping treadmills we are limited to the 48 contiguous United States. For shipping costs to other locations, please contact us via phone or email for a quote.

Is the Ursani Curve Runner hard to assemble?

Our Curve Runner is designed to assemble quite easily. All you must do is put the 3 parts in place and tighten 12 screws. Most of our customers spend about 10 minutes on assembly. Here is an instructional video for assembly.

What are the weights and dimensions of the Ursani Curve Runner?

Dimensions (Assembled): 78”L x 36”W x 60”H

Dimensions (Boxed): 75.25”L x 37”W x 26”H

Weight (Assembled): 315lb

Weight (Boxed): 400lb

How does our treadmill differ from the competitors?

Ursani Curve Runner is bigger than most of the treadmills on the market. Its frame is a lot stronger which means it will last longer and when running on it, you feel more stability. We believe it is designed in a way that allows runners to run bio-mechanically correctly faster than other treadmills. It has a magnetic resistance feature that some of the more expensive brands do not have. We strongly believe that our treadmill is the best quality for the best price.

Does Ursani Curve Runner require electricity?

Ursani Curve Runner is a self-propelled treadmill, and it does not need any cables to run. It will require 2 AA batteries for the screen, those come with it.

How difficult is Ursani Curve Runner to move?

Our treadmill is designed to move around easily; it features a transport handle and wheels on the front of the treadmill. Wheels are lifted off the ground and only touch the ground when you lift the back end of the treadmill. That way, when running on the treadmill it is supported by 4 legs instead of 2 legs and 2 wheels. That makes it more stable and durable.

What metrics are displayed on Ursani Curve Runner console?

We display time, distance, calories burned and total distance. All metrics but the total distance can be reset. The simplicity of the screen allows you to get on the runner and start running at your pace without pressing any buttons.

How fast does the Ursani Curve Runner go?

You propel the treadmill, so it will go as fast as you can.

What is the user weight capacity for Ursani Curve Runner?

Maximum user weight is 400lb, which is more than competitor manual runners.